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Complaints management: No shortcuts to doing good business
Image source: viralheat.com If the online reputation management industry has been receiving flak for the behavior of less scrupulous players who make false and ambitious promises, the time is ripe for...
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Incredibly sarcastic reviews: An introspective
Reviews on your products and services can range from gushing praise to caustic criticism. On occasion, you might find one that is seemingly positive but, when read carefully, comes off as severely...
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